Privacy Policy
At Illumus we respect your privacy and appreciate the trust you place in us.
In this Privacy Policy we explain who we are, for what purposes we may use your data, how we treat it, who we share it with, how long we keep it, and how to contact us and exercise our rights.
Your data will be processed by Illumus, corporate entity number 515437816, with headquarters at Rua Principal de Fujacos, Nr. 416, 3750-717 Águeda. This company is responsible for the processing of personal data with respect to the General Regulation on Data Protection.
For matters relating to the processing of your personal data you should contact us through the following means:
Address: Rua Principal de Fujacos, Nr. 416
Email: geral@illumus.pt
Why do we need your personal information?
CLIENT MANAGEMENT
Illumus is dedicated to the production and distribution of electrical material and lighting, decorative articles and the provision of some accessory services, such as transportation. The processing of your data is essential for the performance of the contract of sale or service to be concluded between you and Illumus.
If you wish to join our commercial policy of Illumus customer profiles, you will be asked for personal data in the membership form, as well as the acceptance of the General Conditions. Providing your personal data is essential so that you can enjoy the advantages of being a registered Illumus client, that is, the processing is necessary for the execution of the contract signed with Illumus, in the fields marked "obligatory".
Your data will be kept for this purpose during 5 years of inactivity, from which time they will be eliminated.
MARKETING
Illumus can process your data to send you information about your products and services.
This data processing will only be done with your consent. If you agree, you will receive marketing communications through mail, email and SMS. Illumus may also share your data with third parties that manage social networks for the purpose of conducting marketing campaigns through them.
Consent for the processing of personal data for direct marketing purposes may be revoked at any time.
Your data will be kept for this purpose during 5 years of inactivity, from which time they will be eliminated.
PROFILE DEFINITION
Illumus performs profile definition based on information related to your purchases and segments. Whenever you make purchases, the products purchased, amounts paid, date and time are recorded, as well as the place of purchase.
This information is analyzed to identify your consumption profile. This analysis allows Illumus to send you customized information tailored to your profile. Illumus uses statistical information related to customer profiles to improve its offer, plan its communication and manage this loyalty program.
Will my information be shared with others?
Your personal information may be disclosed:
To Illumus service providers, for example transportation companies.
Your personal data may be processed by companies subcontracted by Illumus, namely for website hosting, e-mail, answering user questions about services, sending information about new services and products, special offers. These companies are provided with only the personal data necessary for the provision of the service in question.
Your data will be processed within the European Union.
What are my rights?
At any time, you can ask us:
Access to the information we have about you; rectification of information if it is incorrect or incomplete; to erase or limit the processing of your personal data; if the treatment depends on your consent or agreement and is done by automated means, you have the right to send the personal data previously provided, in a structured, commonly used and in a computer readable format.
Your requests will be treated with special care so that we can ensure the effectiveness of your rights. You may be required to prove your identity so as to ensure that the personal data is shared only with your cardholder.
You should be aware that in certain cases (eg due to legal requirements) your request may not be immediately met.
In any case, it will be informed of the measures taken to that effect, within a maximum period of one month from the moment the request is made.
You also have the right to submit a complaint to the National Data Protection Commission.